CREAT: Census Research Exploration and Analysis Tool

Customer-Employee Substitution: Evidence from Gasoline Stations*

January 2015

Working Paper Number:

CES-15-45R

Abstract

We document the adoption of self-service pumps in U.S. gasoline stations from 1977 to 1992. Using establishment-level data from the Census of Retail Trade over this period, we show that self-service stations employ approximately one quarter fewer attendants per pump, all else equal. The work done by these attendants has shifted to customers, biasing upwards conventional measures of productivity growth.

Document Tags and Keywords

Keywords Keywords are automatically generated using KeyBERT, a powerful and innovative keyword extraction tool that utilizes BERT embeddings to ensure high-quality and contextually relevant keywords.

By analyzing the content of working papers, KeyBERT identifies terms and phrases that capture the essence of the text, highlighting the most significant topics and trends. This approach not only enhances searchability but provides connections that go beyond potentially domain-specific author-defined keywords.
:
demand, market, utilization, sale, commerce, employee, employed, labor, retailer, economic census, consumer, customer, retailing, retail, outsourcing, trends labor, grocery

Tags Tags are automatically generated using a pretrained language model from spaCy, which excels at several tasks, including entity tagging.

The model is able to label words and phrases by part-of-speech, including "organizations." By filtering for frequent words and phrases labeled as "organizations", papers are identified to contain references to specific institutions, datasets, and other organizations.
:
Bureau of Labor Statistics, Ordinary Least Squares, Total Factor Productivity, County Business Patterns, Federal Trade Commission, Current Population Survey, Longitudinal Business Database, Retirement History Survey, Retail Trade, Census of Manufacturing Firms, Census of Retail Trade, Economic Census, TFPQ, George Mason University

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